Re: Roberti Saab closing - Saab General Bulletin Board - Saabnet.com
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Re: Roberti Saab closing
Posted by Shelley [Email] (more from Shelley) on Sat, 29 Nov 2008 16:11:28
In Reply to: Re: Roberti Saab closing, snaabish [Profile/Gallery]
, Tue, 25 Nov 2008 05:54:42
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I can tell you a few reasons Roberti Saab went out of business:
• Miserable customer service: With the exception of Linda at the service desk, just about everyone else was lame, including Lou, who did nothing to acknowledge the presence of customers in his business
• Insane prices: Why did it cost $800+ for a 30K mile tuneup, when you can go a few miles away, and get the same thing for $400? You cannot sustain that price level, give crappy service, and expect to stay in business
• Incompetent salespeople: I took a car out to test drive, and found out, much to my chagrin, that no one had bothered putting gas in it. I did not stop to look because I've never test-driven a car from any dealer where the gas gauge was at empty. After 45 minutes of sitting by the side of a busy highway, someone rescued me. When I got back to Roberti, no one from the sales department offered their apologies, no one followed up to see if I was all right, there was no discount on the work being done as I test drove...I don't know how these guys ever sold any cars, except to Saab fanatics.
Without even knowing about Roberti's problems, I took my car to another local repair shop for a $150K mile checkup, and walked out paying $500'ish for excellent customer service and the same repair I would have gotten at Roberti...without the attitude and ripoff.
posted by 24.105.20...
Posts in this Thread:
- Roberti Saab closing, pony, Sun, 23 Nov 2008 04:46:54
- Re: Roberti Saab closing, snaabish , Tue, 25 Nov 2008 05:54:42
- Re: Roberti Saab closing, scottg, Mon, 24 Nov 2008 16:04:53
- GMAC is majority owned by Cerebrus, Pete , Mon, 24 Nov 2008 07:44:03
- GM is run by a bunch of idiots, pony, Sun, 23 Nov 2008 15:59:46
- Why suspend leasing?, patm, Sun, 23 Nov 2008 12:04:52
- Re: Roberti Saab closing, JG, Sun, 23 Nov 2008 11:00:00
- Re: Roberti Saab closing, DivrDon , Sun, 23 Nov 2008 09:07:20
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