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After you get through the prompts and reach a human you get to describe the problem. Then they tell you which dealer you get to have the car taken to for service. It doesn't matter if you are near home or have preferred dealer reasonably close by. You get the nearest dealer, and if you want to go elsewhere you get to pay for the extra tow cost.
This is what I learned today when my wife's 9-5 died at a mall 15 miles from home. She was in Nashua, NH and we wanted the car taken to Gary Blake Saab in Exeter (40 miles). It was just in there last week for a new DI (under CPO) and we'd bought the car there. Saab Roadside Assistance (SRA) said they could only take it to Woodward in Andover, MA (25 miles), which is a nuisance for us to get to or it could go to (drum roll, please) Saab Nashua North in Milford. That won't work, I explained, since that dealer closed 3 weeks ago. I didn't bother telling him it stopped being SNN 2+ years ago. "Oh," said the guy at Saab Assistance. "I didn't know that." (OK, OK, I know SRA is outsourced, but still....)
Anyway...
"No way," I was told. The car has to go to Woodward in Andover, the place I don't want to go and have no relationship with. I thanked SRA and told them not to worry. I called AAA, which arrived in 30 minutes and with AAA Plus it's a free tow to Gary Blake.
I understand the cost issue in taking the car to the nearest dealer, but the difference here is about 15 miles. It just seems silly to me. I suspect other similar programs work the same way and it shows how while they are useful when a car dies near your favored dealer or far from home, there's a gap in the way the coverage works.
I'm off CPO in a month and have never needed the tow part until today. And that's the part of CPO that's no loss.
, Fri, 22 May 2009 21:47:21
, Thu, 21 May 2009 19:46:11
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