Is it who complains the most? - Saab General Bulletin Board - Saabnet.com
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Is it who complains the most?
Posted by Andy in PDX (more from Andy in PDX) on Wed, 27 Dec 2000 14:38:35
In Reply to: JD Powers-quality after 5 yrs.(no saabs), chris g., Wed, 27 Dec 2000 13:49:51
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I'm not sure how JD Powers conducts this survey. In Consumer Reports, reliability is based on the responses that they get from a survey sent out to their subscribers. I think the results are biased because for the most part only people with problems respond. Plus the people writing the article can chose particular problems to emphasize as being major in a particular make. If, for instance, they only got responses from ten SAAB owners and six of them had a particular problem does that mean that 60% of all SAABs built that year had that problem? I doubt it. Some of the "problems" that they report as "major" are not really problems that effect the reliability of the basic function of the car, they are really more an inconvenience that some extraneous gizmo doesn't work.
The squeaky wheel *always* gets the grease.
Posts in this Thread:
- JD Powers-quality after 5 yrs.(no saabs), chris g., Wed, 27 Dec 2000 13:49:51
- Re: JD Powers-quality after 5 yrs.(no saabs), Seamus, Tue, 2 Jan 2001 11:00:26
- Scrapped my Buick last week, bought 1st Saab this week, DAS, Fri, 29 Dec 2000 16:51:01
- Always, always take these things with a..., Richard P., Thu, 28 Dec 2000 10:46:11
- 2001 Consumer Reports, David Mills, Wed, 27 Dec 2000 20:15:39
- Read the article in 3-5years......, Paul , Wed, 27 Dec 2000 19:22:03
- Is it who complains the most?, Andy in PDX, Wed, 27 Dec 2000 14:38:35 <-- Viewing This Message
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