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Actual PayPal Response
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Posted by Scott Paterson [Email] (#13) [Profile/Gallery] (more from Scott Paterson) on Wed, 2 May 2001 23:01:59 Share Post by Email
In Reply to: PayPal - Buyer Beware, Scott Paterson [Profile/Gallery] , Wed, 2 May 2001 22:44:56
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I looked again at the dates. I submitted the complain on March 7th and they allowed 51 days for the other person to withdraw their funds... even though they say it may take up to 35 days...

And to add insult to injury, they can't even spell my name correctly...

-Scott

---
Date: Thu, 08 Mar 2001 15:12:33 -0800
Subject: PayPal: Complaint Received: Case ID - 24831 (KMM8839364C0KM)
From: Complaint <complaint-response@paypal.com>
Reply-To: Complaint <complaint-response@paypal.com>
Status:

Thank you for contacting PayPal. We have received your transaction
complaint and will contact you by email as our investigation warrants.
Please note that our investigation is done on a best effort basis and
PayPal does not guarantee funds recovery. Investigations may take up to 35
days to complete.

Please log on to http://www.paypal.com for more information on our Buyer
Protection Policy found in our Terms of Use.

Sincerely,
PayPal Account Review Department

---

Date: Fri, 27 Apr 2001 06:24:53 -0700
Subject: PayPal: Regarding Investigation Case #24831 (KMM10212555C0KM)
From: "complaint-response@paypal.com" <complaint-response@paypal.com>
Reply-To: "complaint-response@paypal.com" <complaint-response@paypal.com>
Status:

Dear Mr. Patterson,

Thank you for contacting PayPal.

PayPal has concluded the investigation of your Buyer Complaint. As our
policy states, we conducted this investigation on a best effort basis and
made no guarantee of funds recovery.

Case ID:24831
Transaction Amount:65.00
Transaction Date:2/1/01
Seller's Email:wholesellerusa@home.com

Our investigation has revealed that the seller is at fault and as a result
you are due a refund. However, we regret to inform you that we were unable
to recover funds from the sellers account, as the seller's account balance
is $0. If this transaction occurred on an auction site, we encourage you
to contact that auction site, as they may provide you with insurance
coverage.

We value your business and regret that you have had this experience. To
avoid similar experiences in the future we recommend that you read our
Security Tips on our website located at:

http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/fraud-prevention-outside

Sincerely,
Complaint Resolution Department
_______________________________________
Saabnet.com Webmaster
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