Re: They are necessary because... - Saab 9-5 Bulletin Board - Saabnet.com
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Re: They are necessary because...
Posted by Dingo [Email] (more from Dingo) on Mon, 19 Nov 2001 09:30:03
In Reply to: They are necessary because..., brian@saabcenter.com, Fri, 16 Nov 2001 17:42:09
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Brian,
You seemed to think that I said that CSI surveys were not necessary. Not so. I agree with you, CSI surveys are necessary. However, a biased survey is worse than no survey at all!
The results from a survey with prompted responses might be telling you that the people that buy Saabs care more about the sales people's feelings than they do the buying experience. (As an example of one of a million things that it might be telling you.) But what it does NOT tell you is whether they were indeed happy with the salesman and dealership. It also rates the underaverage salesman (there have got to be some) even with the great ones.
I appreciate your responses, and being on-line with this. Sounds like you're one of the better salesmen. Wouldn't you prefer a survey that recognized you as such? If you deserve an A+ aren't you slightly annoyed that the C's would get the same marks?
Anyhow, this can't be resolved by a bulletin board. Do you know how Saab USA can be contacted about this?
posted by 134.6...
Posts in this Thread:
- Salesman upset at satisfaction survey, Jim, Thu, 15 Nov 2001 13:23:25
- Saab pays $100, markb, Fri, 16 Nov 2001 12:43:30
- Jim- Return the car!, Brian, Fri, 16 Nov 2001 10:59:35
- I would much rather be in your position ..., georgev, Thu, 15 Nov 2001 18:41:29
- Wished we had US Saab sales people in Sweden!!, Jörgen Trued, Thu, 15 Nov 2001 16:45:50
- Oh man would i whale on that sob if he pulled that..., Jon , Thu, 15 Nov 2001 16:37:54
- Re: Salesman upset at satisfaction survey, Pigeon, Thu, 15 Nov 2001 14:11:23
- Well, do you think you can name the dealer or give us.., TKC, Thu, 15 Nov 2001 14:10:44
- Okay, my CSI survey spiel..., brian@saabcenter.com, Thu, 15 Nov 2001 14:02:07
- These surveys make me laugh and cringe..., Surfer_Rex, Thu, 15 Nov 2001 16:13:18
- one question, Dan Emery, Thu, 15 Nov 2001 15:13:28
- Re: Okay, my CSI survey spiel..., Pigeon, Thu, 15 Nov 2001 14:15:24
- Re: Salesman upset at satisfaction survey, Ron H, Thu, 15 Nov 2001 13:36:38
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