Re: Minor Annoyance - Saab 9-5 Bulletin Board - Saabnet.com
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Re: Minor Annoyance
Posted by compaqted (more from compaqted) on Mon, 17 Jun 2002 14:35:44
In Reply to: Minor Annoyance, bigzoot, Mon, 17 Jun 2002 11:57:46
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Well, on the other hand, they didn't get any money out of the deal when you bought it, and they won't get any money out of the work you want done because there is no warranty work involved, so I can understand their point... they don't want to put a mechanic on freebie work who could be put on a $75/hour job.
If I were the service manager, however, I'd do it as 'goodwill' in order to get a new service customer, which is where he gets his profit. Or at a minimum say "well, we have to charge you a 'gratuity', say 1/4 hour time" just to cover his cost and get a new customer as well. Some people don't think enough about the customer and concentrate on the 'rules' instead.
posted by 207.18.199...
Posts in this Thread:
- Minor Annoyance, bigzoot, Mon, 17 Jun 2002 11:57:46
- Ideal world vs. reality - Why buy locally?, Mike Lynch , Tue, 18 Jun 2002 19:46:51
- Re: Minor Annoyance, Dave G, Tue, 18 Jun 2002 01:54:33
- Re: Minor Annoyance, 2Slow, Mon, 17 Jun 2002 18:00:17
- Re: Minor Annoyance, compaqted, Mon, 17 Jun 2002 14:35:44 <-- Viewing This Message
- wow, that's pretty poor service..., Ken F, Mon, 17 Jun 2002 13:32:13
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