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Re: Key wont open door
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Posted by SWEDECAR [Email] (#112) [Profile/Gallery] (more from SWEDECAR) on Sat, 25 Oct 2008 20:10:00 Share Post by Email
In Reply to: Re: Key wont open door, SWEDECAR [Profile/Gallery] , Sat, 25 Oct 2008 20:01:47
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And here is what it looks like in WIS.

And yes you are right, it is the customer satisfaction letter that is sent out to customers since they most of the time don't have a need to know the exact procedure to complete the repair.

A service writer should be able though to use both a satisfaction campaign number or a TSB number to figure out what the customer is asking for.

Anders

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