Re: Okay, my CSI survey spiel... - Saab 9-5 Bulletin Board - Saabnet.com
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Re: Okay, my CSI survey spiel...
Posted by Dingo [Email] (more from Dingo) on Fri, 16 Nov 2001 12:58:33
In Reply to: Re: Okay, my CSI survey spiel..., Pigeon, Thu, 15 Nov 2001 14:15:24
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Brian,
I don't agree that such biased surveys are "necessary". And to make it worse, when the salesman uses the customer satisfaction rating of their service department as a sales pitch.
I don't blame the sales people or the dealers. How do you get in touch with SAAB USA to complain? Probably will fall on deaf ears anyhow.
Anonymity might help, even if it was a second of the same survey that was not used for ratings, and only went to SAAB. That way SAAB could at least gauge what people really think of their buying experience. When the two are far apart it might be time to get someone thinking that they're doing something wrong.
01 Aero
posted by 134.6...
Posts in this Thread:
- Salesman upset at satisfaction survey, Jim, Thu, 15 Nov 2001 13:23:25
- Saab pays $100, markb, Fri, 16 Nov 2001 12:43:30
- Jim- Return the car!, Brian, Fri, 16 Nov 2001 10:59:35
- I would much rather be in your position ..., georgev, Thu, 15 Nov 2001 18:41:29
- Wished we had US Saab sales people in Sweden!!, Jörgen Trued, Thu, 15 Nov 2001 16:45:50
- Oh man would i whale on that sob if he pulled that..., Jon , Thu, 15 Nov 2001 16:37:54
- Re: Salesman upset at satisfaction survey, Pigeon, Thu, 15 Nov 2001 14:11:23
- Well, do you think you can name the dealer or give us.., TKC, Thu, 15 Nov 2001 14:10:44
- Okay, my CSI survey spiel..., brian@saabcenter.com, Thu, 15 Nov 2001 14:02:07
- These surveys make me laugh and cringe..., Surfer_Rex, Thu, 15 Nov 2001 16:13:18
- one question, Dan Emery, Thu, 15 Nov 2001 15:13:28
- Re: Okay, my CSI survey spiel..., Pigeon, Thu, 15 Nov 2001 14:15:24
- Re: Salesman upset at satisfaction survey, Ron H, Thu, 15 Nov 2001 13:36:38
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