Your experience reminded me of my sad sales and service experience with a Saturn Saab Isuzu dealer. I would suggest to write to David McCall, Dir., Saturn Saab Isuzu Canada, and Marc Comeau, V.P., Sales Service Marketing, General Motors of Canada, 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8P7. Unfortunately you'll probably get smooth window dressing; no satisfaction. The response is handled by rather green Exec. Assistants. Expect to hear: "Our retailer has full authority in all matters of an internal nature related to sales, service and operating procedures. Saab was not party of the agreement between you and your retailer and therefore, cannot be held responsible... Unfortunately despite our efforts and good intentions, not every customer leaves satisfied. When a customer goes home disappointed so do we." Etc., etc., etc.
In a nutshell, GM Canada appears reluctant to properly back the Saab cars made and distributed by GM - including proper training and motivation of their own dealers, who unfortunately are Saturn dealers first and foremost. The GM car is fine - the GM dealer network is marginal. I would encourage you to speak up, and I hope you'll get the kind of treatment Saab owners deserve - in Canada as well. Good luck, Peter

posted by 142.163.165...

• Service problems... what's the next step? (long rant), bRAD, Thu, 5 Jun 2003 06:24:12
  • Thanks for the advice everyone..., bRAD, Fri, 6 Jun 2003 05:44:10
  • Re: Service problems... what's the next step? (long rant), TG, Thu, 5 Jun 2003 23:09:06
  • Re: Service problems... what's the next step? (long rant), Peter H. Deckert, Thu, 5 Jun 2003 16:29:13 <-- Viewing This Message
    • Thanks for the contact info! n/m, bRAD, Fri, 6 Jun 2003 05:45:04
  • Glad you gave us the short version..., Charles, Thu, 5 Jun 2003 11:29:25
  • Re: Service problems... what's the next step? (long rant), Simon in Vancouver, Thu, 5 Jun 2003 10:54:13
    • there's not much of a choice really, dip, Thu, 5 Jun 2003 11:24:57
      • Re: there's not much of a choice really, Dino, Thu, 5 Jun 2003 11:39:32
        • Saturn loaners here also, dip, Thu, 5 Jun 2003 11:56:30
          • Same here, but..., bRAD, Fri, 6 Jun 2003 05:47:09
  • Take it up with GM Canada, what you experienced..., TKC, Thu, 5 Jun 2003 10:30:35
  • I'd mail GM Canada, cc the owner, dip, Thu, 5 Jun 2003 08:19:07
  • Re: Service problems... what's the next step? (long rant), Dino, Thu, 5 Jun 2003 06:50:16
  • Re: Service problems... what's the next step? (long rant), Ed NC, Thu, 5 Jun 2003 06:39:19

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