My 'under warranty' service soapbox ... - Saab 9-5 Bulletin Board - Saabnet.com
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My 'under warranty' service soapbox ...
Posted by David & Julie [Email] (more from David & Julie) on Tue, 24 Apr 2001 13:45:49
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<rant mode on>
I took our 2001 Aero in for 5000 mile service last week. The dealer sent me away without charging me anything, then had the nerve to call yesterday and tell me "Saab only pays for 10k,20k, and 30k services" and wanted me to pay the $30-something for the 5k. I was livid. I responded "If your dealership personnel don't know the procedures and sent me away without paying, this one should be on you" and he agreed. My major bitch is that while under our 50k warranty on our 2001 TT roadster, we ideally won't have to pay a thing. Of course, I'll change the oil/filter more often than recommended, but Saab could learn a thing or two from Audi about pampering their customers. After all, I sold a 2000 S4 in order to get the Aero (major reason is back seat room for her son) and I miss it more than I thought I would. I don't think any of us who purchase new Saabs should have to pay for any scheduled maintenance while under warranty, and I sent a letter to Saab Customer Relations expressing just that opinion.
<rant mode off>
Posts in this Thread:
- My 'under warranty' service soapbox ..., David & Julie, Tue, 24 Apr 2001 13:45:49 <-- Viewing This Message
- 5K Service is $80?!, Purple, Thu, 25 Oct 2001 11:52:23
- Nothing is free..., Manumad, Wed, 25 Apr 2001 08:52:02
- Re: My 'under warranty' service soapbox ..., John Davies, Tue, 24 Apr 2001 14:23:19
- Re: My 'under warranty' service soapbox ..., Ken , Tue, 24 Apr 2001 14:13:22
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