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dealer relations question
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Posted by Fred Hannaham (more from Fred Hannaham) on Wed, 25 Oct 2000 13:23:54 Share Post by Email
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My car is currently sitting in the Service Department at Bay Ridge Saab. The dealer is new to Saab, and apparently haven't gotten the service department's act together. I took the car in Saturday afternoon suffering from TCS problems. I spoke to the service writer Monday at the end of the day, and the technician was still pulling codes.

No communication with them at all yesterday. I spoke to the service writer mid morning today, and he told me that their system doesn't have analytical data on "older" cars (mine is a '92 9000T), and that they had had to send the data they collected to Saab North America for analysis. Has anyone else ever had a dealer/service department explain a situation such as this to you? If this continues to develop at such a slow pace, who at Saab in Norcross should I contact? I'm starting to get frustrated, since this dealer has told me flat out that they can't provide me with a loaner, and I have family business to attend to in the next few days that requires me to be mobile.

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