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, Mon, 12 Jul 2004 12:13:58
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I should have requested to see a local service rep. Two of the dealers have told me they have been in contact with him. I really think the dealers I've dealt with are honest folks and have done their best to fix the problems(s). It also may be that different systems have failed over time.
After the first and second time I got stranded by the problem and left on my own by Saab Roadside I did raise a stink. I called several times and told the story. Several times I was told I'd be called back. Actually, one time I did get called back and retold the whole story again. Nothing. I just don't have the time to keep chasing Saab around. After a bit I have come to understand they don't really seem to care.
As for roadside assistance. I can't speak for companies other than Saab and Mercedes (2 cars I own). Mercedes roadside is completely different. They sentd out an emergency vehicle with a technician from the closest dealer for the LIFE OF THE CAR (not just the warranty). After the warranty period they will fix a flat and give you gas for no charge...other services are std Mercedes rates ($$$$). The nice part about the service is the person coming out knows a little about the car.
Saab/GM on the otherhand contracts with AAA and they send out a tow company. The people on the phone don't know anything about Saabs (sometimes they can find the owner's manual and read it to you). This is a problem when you're dealing with a top as several times despite the problem roadside has sent out a tow truck. Twice the driver got there and said he couldn't tow a vehicle with a partially open top (I agreed) as it would most likely be damaged. The last time...the guy figured it wouldn't be so bad if he dragged it behind the flatbed (rather than on top) backwards. I didn't concur with this theory and decided to wait until the deal opened the next day (fortunately the last couple of times I was stranded in my driveway and not a parking lot or highway somewhere).
So, I can continue to press the issue...but it's now to the point where my wife won't use the top at all and I'm pretty hesitant. Five different failures and I'm not sure what could get my confidence in the car back. I should also add that I have received about a dozen emails from folks with similar problems....so my guess is that Saab knows there is an issue with the top.
I think the Solara Convertible will be my next vehicle. It's a great price and very, very nice ride. I liked my Saab, but it turned out to be less reliable than my old MG (at least when that broke down I could fix it).
I really don't mean this to be a total slam on Saab. I really did like many of the features of the car. I chose it over the Toyota first time around, but it needs to be more reliable and Saab Roadside needs to know what to do when a convertible stops operating and one of their customers is stranded. Actually, Saab needed to build a manual crank system into the top to help with these types of issues. Being aggravated at home over a car problem is nowhere near as bad as being stuck in a small parking lot 50 miles from home in a pouring rain, your top 12 inches from closing and Saab Roadside telling you there's nothing they can do.
...ken
posted by 68.209.11...
, Sun, 11 Jul 2004 16:33:13
, Sun, 11 Jul 2004 20:12:43, Mon, 12 Jul 2004 21:37:18, Mon, 12 Jul 2004 12:13:58
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