let it go???? - Saab NG900 & OG9-3 Bulletin Board - Saabnet.com
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let it go????
Posted by xq [Email] (more from xq) on Fri, 26 Sep 2003 16:56:55
In Reply to: bungled windshield replacement..., KR900, Fri, 26 Sep 2003 15:34:23
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Are you crazy? If your Saab was a shitbox, I'd say maybe it's not worth the time, effort and anguish to pursue it, but if you have a reasonable expectation of keeping the vehicle, and it's in even quarter-decent condition, I would definitely take this as far as you need to take it to make them do you right. PITCH A BITCH, and don't back down until you are satisfied that your car is in the condition it was before this idiot got his mitts on it. Think about it-- you are doing everyone else that uses this Portland Safelite a favor by EXPECTING them to do an excellent job. Otherwise, what are they in business for?? You are also doing Safelite a favor by NOT accepting shoddy workmanship.
Remember--- "A customer who complains is doing a business a great favor."
Do 'em (and all of us) a favor, and complain politely and firmly, and don't accept lame excuses.
posted by 152.163.25...
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