it is really a 'perceived quality' survey - Saab General Bulletin Board - Saabnet.com
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it is really a 'perceived quality' survey
Posted by compaqted (more from compaqted) on Thu, 10 Jul 2003 06:41:23
In Reply to: In the JD Power report wind noise is equal to...., mike TX [Profile/Gallery]
, Thu, 10 Jul 2003 05:56:47
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Vehicles that run forever but have lots of wind noise or poor interior quality are not considered reliable in this survey. The survey is really about perceived quality, or how the customer feels about the car after three years. It really favors the luxury brands as seen in the ratings.
Sure, a Lexus might be very quiet and run reliably for several years, but there are hundreds of thousands of old Fords out there with 200K+ miles that start up every day as well. So you are absolutely right... these 'subjective' criteria like wind noise and gas mileage have nothing to do with dependability.
posted by 12.4.21...
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