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Service advisor academy.... Posted by Mike Lynch [Email] (#81) [Profile/Gallery] (more from Mike Lynch) on Thu, 15 Apr 2004 13:10:02 In Reply to: I clearly woke up on the wrong side of the bed, MJP, Thu, 15 Apr 2004 05:57:41 Members do not see ads below this line. - Help Keep This Site Online - Signup |
I am always amused by the mix of service department sales practices. Some of these folks aren't very smooth. You certainly don't need hardly a high school degree to write service. If it's a multi-line dealership usually the Saab guys, and hence the Saab customers, get the short end of deal. Good service writers are like good car sales people, they're out there, but often the majority in the pool are amateurs going through the motions.
Most Saab owners are way over qualified to be Saab service advisors. This results in frustration both ways.
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