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how to get the most from your dealer(long)
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Posted by bryan [Email] (#542) [Profile/Gallery] (more from bryan) on Thu, 29 Apr 2004 10:22:18 Share Post by Email
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I see lots of posts about getting ready to go to dealer how should I fight them for this or that. Or I can't get dealer to fix car over the phone are they stupid or what? Here are a few tips on how to get the most from
any dealer Saab or otherwise.
1. Make yourself a list of all items you want addressed. Don't keep calling them back and adding to the list and expect the completion time to remain.
2. Don't come into dealership with a chip on your shoulder! They WANT to
help you, give them the chance to do that. Tell them your problem and ASK
for some help! If you've never been to the dealer for any general maintenance (you go to an indy) then expect "Goodwill assistance" when your out of warranty GOOD LUCK. Goodwill is for good customers.
3. Be a GOOD customer, toss them a bone IE: oil change/coolant flush, light bulbs etc. It goes a long way later on. Plus if they see your car they might see small problems before they get big.
4. Be NICE. If your disappointed say so, but be polite, firm and explain why.
5. Be available to phone calls, if they run into a problem they need to be able to find you. (you'd be surpised how hard that is sometimes!)
6. Be patient, if you "drop in" and the repair is going to take 1/2 hour or so wait for it. Don't demand a loaner car for a quick repair, or schedule the repair for a loaner.
7 REMEMBER they really want to help you, they do have to run a business
which means making a profit. You do at your work too so it's not a dirty word! Treat Them like you'd like to be and see what happens! You might be pleasantly surprised at worst your blood pressure will thank you!

Bryan Floyd

PS Donughts or bagels do go a long way!!!!


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