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Be reserved yet confident. No excess jewelry, for men that means watch only. It's not a date so no cologne. Remember your interviewer(s) name(s) and use them at the end of the interview "Thank you XXX". They probably won't be offering you the job at the end of the interview(s) so it is extremely important to ask "What is the next step?" (you'll want to know if they will follow-up with you or if it is expected that you'll follow-up with them). Don't be afraid to ask when you can expect a decision. They will likely ask you what you see as key responsibilities for the new position. They will likely ask you if you have any other questions; be sure to have some other, job related, questions ready. Another good thing to ask about is what are the typical promotion possibilities from that new position. Use a firm handshake and above all smile and make eye-contact when shaking hands. Be relaxed and confident, as if the job were yours already and the meeting is a progress report. Don't be cocky. Splurge and buy a nice leather-bound folder to take all of your prepared documents with you--pick one with a tablet inside, and clip a decent looking pen in your breast pocket (folders/binders with a zipper all around are best because nothing will be able to fall out at the wrong time). If it were me I wouldn't offer any of the documents that you've prepared unless they are absolutely in the vein of the conversation. Let them run the interview but be active. Hopefully the person interviewing you is good, sometimes they won't be--follow their logic stream and don't be afraid to gently interject if it will help smooth things along. Don't be afraid to have an opinion. Do not bash anyone and be positive. You don't know all the people they count as friends. Talk enough but not too much. Have some stories in mind where you stepped-up and went beyond the call-of-duty. Have other stories in mind that convey that you know the business and are observent and that you can offer insightful about "the business" and think about solutions and problem solving. Funny stories with outcomes, both good and bad, are good--it will help to lighten the mood. They will likely ask you what your biggest fault is. Be prepared with a small example of something gone wrong that you learned-from. No one is perfect but it is important to strive for perfection and to let them know that you learn from mistakes. Emphasize your knowledge of customer interaction and satisfaction. Keep things light and positive but thorough.
You already know that you're the best person for the job, you need to let them know that too. Oh, and don't discuss compensation or pay unless they bring it up. Another good thing to ask about is if there is a tuition reimbursement program available in the new position--they may ask what your future goals are. Or where you see yourself in 5, 10, 15 years, that sort of thing. It sounds like you'll be moving into a management position...so if they ask about the future, qualify the time frame that you're talking about with something like "I'm glad you asked, I've actually been wondering whether tuition assistance is available in the position because my 5 year plan includes some business/management classes at XXXXXXX." Make sure they know that you have ambition!
Good Luck!
posted by 67.10.25...
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