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Hey folks. I recently bought a new car (sorry, not a Saab). I listened to the dealer's schpeel about half a dozen different add on options that raised the price far far beyond what I wanted. But, I caved and purchased some of them anyway. Now, in hindsight, there are still two I want, another I will probably get rid of, but it specifically can be cancelled at any time.
But one in particular, I'm feeling will be totally useless, that being Lojack. Now, if I lived in or traveled to a high auto theft area, not to mention had a common car (my new car I think is about even with the 9000 in terms of number of them on the road), sure, I might think it useful. I also didn't realize at the time of purchase that Lojack has limited coverage areas, primarily restricted to the major metropolitan areas. As I plan to move AWAY from these in the near future, it becomes even less useful. The system has not yet been installed. I've spoken with the dealer, and they naturally refuse to do anything such as a refund, and continue to convince me that I'll like having it (even if I move to somewhere that has no coverage). ???? How's that for logic. Well I am pretty much stuck as far as I can tell, unless I can somehow convince the dealer to give me credit for future maintenance or possibly accesories or some such thing that I might want... though I don't hold high hopes that such a strategy would work any better.
So here is my real question. Why is it that options you buy with a new car that have not yet been installed, are not returnable? Is this just pure greed? If the dealer doesn't install your product, what are they out, really? Sure, they are out the profit they would have made, but at the expense of a very unhappy customer? Why is it that with almost any other retail purchase, you can change your mind and return it, within anywhere from 15-90 days, most of the time regardless of it being brand new or opened/used. But on something that was never in the customer's hands, that seems like a no-brainer that you should be able to return it. So what's the deal, why does this method of doing business exist, and why is it considered accpetable?
Any suggested course of action are welcome.
Cheers,
Aaron Gilbert
posted by 198.22.12...
, Sat, 24 Sep 2005 14:47:30
, Fri, 23 Sep 2005 21:40:12, Sat, 24 Sep 2005 07:57:14
, Mon, 26 Sep 2005 08:12:04
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