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WRONG Posted by Saabpilot [Email] (#134) [Profile/Gallery] (more from Saabpilot) on Thu, 2 Feb 2006 19:24:05 In Reply to: Re: File complaint with your State's Attorney General, brewman_13, Thu, 2 Feb 2006 05:34:33 Members do not see ads below this line. - Help Keep This Site Online - Signup |
Wow, some of the thoughts here are hard to believe. As others have noted once the sale documents are signed (in this case the "sale" was of the service and was signed by the seller at no charge) to go back and charge for it is generally illegal in most states as it constitutes a change to a previously signed contract, or depending on the laws in your state as others have notes it violates the legal "estimate" requirements of auto repair shops. That is the entire reason all of that legal jargon is printed on auto service estimates.
This entire "you should have known" argument is preposterous. The fact is, if Mike is relaying the facts correctly the service was offered by the seller at no charge. It also appears that they performed services, "Everything checked out fine and they also fixed the 2 rear windows which were only rolling down halfway" without Mike's authorization or even his prior knowledge. They cannot legally charge for "well, we went ahead and fixed this while we were in there without asking you first."
As I said before Mike, contact your State's attorney general. I assure you they will get to the legal bottom of this and alleviate any disagreements or opinions expressed by Saabnet members in this message thread. You, as the consumer cannot be held responsible for the errors of a vendor.
Question for those who disagree: Ever buy an item at the store (let's use Wal Mart as an example) that "rang up" for less than what the price was on the shelf you got it from? Can Wal Mart call you 2 weeks later and tell you they are sending you a bill for the difference or they have already charged the same charge card you used to pay for the bill? If a vendor makes a mistake, they make a mistake, period. That is business and business exists on legal principles.
We all are human and make mistakes. I've been in professional sales of high dollar systems my entire career. When I make a mistake and price something wrong it is my mistake, not the customers. It's not the customer's job to make me save face with my boss for screwing up and losing profit margin or missing my goals. BTW, I'm sitting in a hotel room and finishing a written quotation for one of my customers as I'm writing this. If I screw up it's not my customer's fault nor will I back charge him after the sale.
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