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Re: Help! What rights or recourse do i have? Posted by SWEDECAR [Email]  (#112)  [Profile/Gallery]
(more from SWEDECAR) on Thu, 30 Mar 2006 22:03:14
In Reply to: Help! What rights or recourse do i have?, Rebecca, Thu, 30 Mar 2006 12:13:50 Members do not see ads below this line. - Help Keep This Site Online - Signup |
So the first repair was done in a timely matter? You dropped it off the 3 of March and picked it up 6 of March and then drove it for 9 days?
Did you here the rattle right away when driving away from the dealer or did it take 9 days before you heard the rattle again? You do state that it was "nothing major".
All of us here in cyber space cannot know exactly what was said and how you and they understod each other so we are mostly guessing.
One thing that I am very careful with is that I really try to nail down each complain the customer have when dropping off the car and give a solution for repair before I try to upsell something else that I find in the process of checking out the car. Sometimes though, the problem is just not there when I drive the car and it is nothing to fix.
Many and most of the repairs you list have probably nothing to do with that rattle but they might have been needed regardless. It seems that one of the major issues now is that they didn't find that rattle problem and fixed it but upsold you on a whole bunch of other stuff.
You asked for an alignment and got it. You asked for them to check the brakes and they fixed them for you.
The bad running and check engine light can be something completly different and a seperate issue like a failing ignition cassette (since the light is flashing) but now it seems that something is going South since they don't want to call you back.
One reason at a busy shop can be that no mechanic wants to touch your car now since someone have already "sucked" all the goodies out of it and now the mechanic will be stuck trying to fault trace a problem that might be difficult to find or expensive to repair so he knows that he won't make any money out of it this time and puts it on the back burner as long as possible.
It's a like "hot potato" concept that no one wants to catch.
I can't say if you deserve your money back without looking at each part they replaced and compare it to your mileage, but you do deserve that they call you in a timely manner and explain exactly what's going on and what it would take to fix your car.
Yes, it might be even more money to shell out but that's what can happen with old cars.
No, I wouldn't want to be in that shops clothe trying to figure it out.
I wish you the best solution to this ordeal.
Anders
, Thu, 30 Mar 2006 22:03:14 <-- Viewing This Message
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