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On the face of it, I'd agree, but...
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Posted by ChuckD [Email] (#2127) [Profile/Gallery] (more from ChuckD) on Mon, 12 Jun 2006 07:52:53 Share Post by Email
In Reply to: Dealer reviews, Leif Aake, Sun, 11 Jun 2006 18:07:12
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There needs to be an agreed upon set of criteira. If for no other reason than to maintain some civility.

Dealerships serve several functions which could all be running at very different standards, ie, the mechanics may be God's Gift to Saabs, while the management could be a Laurel and Hardy act revisited.

Maybe something like:
Customer Service - Sales
Customer Service - Service
Professionalism - Sales
Professionalism - Service
Cleanliness

etc.
etc.

C.
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