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Judge for yourself which is best...excerpt w/link
Posted by TG (more from TG) on Sun, 30 Dec 2007 08:55:52
In Reply to: Deming is doing about 4 rpm...., SloopJohnB, Sun, 30 Dec 2007 07:14:16
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TQM, a strategy in which an entire organization is focused on continuous improvement, arose in the 1980s in response to Japanese competition (and the work of W. Edwards Deming) and was popular into the early 1990s. Six Sigma started at Motorola and gained popularity in the mid-1990s largely because of GE's visible efforts. The goal is to improve a company's quality to only three defects per million through systematic incremental change in processes and careful statistical measurement of outcomes.
Six Sigma is similar to TQM in its focus on techniques for solving problems and using statistical methods to improve processes. But whereas TQM emphasizes employee involvement organization-wide, the Six Sigma approach is to train experts (known as green belts and black belts) who work on solving important problems while they teach others in the company.
The focus of ISO 9000, a program started in 1987 by the International Organization for Standardization, is to make sure that companies have standard processes in place that they follow: "Document what you do and do what you document." ISO 9000 involves a third-party registration program (UL -- Underwriters Laboratories -- is one such registrar) certifying that companies are following documented processes.
In addition to these three programs, there are many others that fall under the general rubric of process management. One aspect they all have in common is that their use has evolved. From the initial 1980s application in manufacturing, they are now used in many industries and within many corporate divisions.
posted by 71.10....
http://knowledge.wharton.upenn.edu/article.cfm?articleid=1321
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