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I completely agree.
Posted by CWilson (more from CWilson) on Thu, 5 Mar 2009 07:18:23
In Reply to: Just to poke at them..., Noel, Thu, 5 Mar 2009 05:26:40
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Your experience should be recapped for management and the employee should be called out. Explain to them what started out as a bad experience turned very positive thanks to the new manager and then promptly turned sour thanks to the twerp. Remind them that Town Fair had regained customer confidence only to lose it at the last minute of the transaction. Town Fair has lost a customer for life. Don't forget to CC the store manager - he'll have the most impact on disciplining/re-training the employee that "helped" you.
I would never go back and I would tell your story to any friend, family, and co-worker looking for tires.
posted by 67.185.208...
Posts in this Thread:
- Town Fair Tire Fiasco DONE, B Millar , Tue, 3 Mar 2009 10:28:50
- Just to poke at them..., Noel, Thu, 5 Mar 2009 05:26:40
- Re: Town Fair Tire Fiasco DONE, EGD , Tue, 3 Mar 2009 14:18:12
- Re: Glad to see your persistance rewarded n/m, paul de k, Tue, 3 Mar 2009 13:05:33
- Congrats!!, TG, Tue, 3 Mar 2009 11:29:11
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