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Maybe, maybe not.
I am in the persuasion business for my living.
I know that if one does not ask, one does not get.
Sometimes not having power in a relationship actually gives one power. If you or I had the ability to make GM do something, we would. We do not.
So, the intelligent thing to do is to ask, to point out that it is the right thing to do for customers, and it is the right thing to do for GM. And, it is the right thing to do for GM. GM can end Saab with grace and fairness to its customers, or it can act with contempt for its customers. Doing the latter has a price. It will leave a bad taste in everyone's mouths, and it will tarnish the new GM in a bad way for a very long time. Smart companies know that one unhappy customer causes as much loss in sales as 10 happy cause in sales.
The moral thing for us to do as customers is to ask the CEO to restore all dealerships to provide warranty service even as it closes down Saab as a manufacturer. The moral thing for GM to do is restore the reasonable access to warranty service for which it is legally obligated to provide. The cost to GM is quite small, whether it is through 218 dealers/service centers or only 137. The cost to GM is about the same. The benefit to customers as a result is enormously better. If the customer wins, GM wins.
We as Saab owners can either hit the enter key after creating another whine on Saabnet and just walk away, or we can take it small step further and send a communication where it might do some good for all of us.
I wrote him a letter polite and pointed letter, and posted it today. The address above is for the corporate suite at GM's Detroit headquarters.
It's up to you all.
DER
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