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To be "fair" to dealers....
Posted by Aaron1 (more from Aaron1) on Mon, 26 Jul 2010 06:17:15
In Reply to: Yet another example of why to never go to a dealer, Noel, Sun, 25 Jul 2010 06:27:56
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Not so much defending dealerships here but I think a couple of reasons why you hear/read about more complaints about dealer service are...
1. More people have experience with dealerships either by choice (e.g. convenience) or necessity (e.g. warranty work) especially "big boys" like Herb Chambers, Charles River, etc. Simple volume would result in more dealership complaints even if the overall satisfaction "rate" with dealers was higher.
2. Dealerships are more expensive (sometimes a lot more) and people have higher expectations and are more likely to complain about a dealer experience than a comparable indy experience.
posted by 209.6.18...
Posts in this Thread:
- Herb Chambers Saab, Aaron1, Fri, 23 Jul 2010 14:33:46
- Charles River Saab, ChipJ, Sat, 24 Jul 2010 20:03:40
- Very bad experience with Charles River Saab, Mysaab, Sat, 24 Jul 2010 05:13:23
- Re: Herb Chambers Saab, Boston Baab, Fri, 23 Jul 2010 15:49:19
- Re: Herb Chambers Saab, turrbo , Fri, 23 Jul 2010 15:31:19
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