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USAA IS A GREAT INSURANCE COMPANY!!!
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Posted by saabsince 93b [Email] (#972) [Profile/Gallery] (more from saabsince 93b) on Mon, 14 Nov 2011 17:57:48 Share Post by Email
In Reply to: Good example, nwas, Jonathan Dennis, Mon, 14 Nov 2011 11:37:22
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I have been a USAA member for 45 years and have nothing but praise for them. I am not saying the you don't have a problem, but to make a claim that, and I quote you:

"USAA is simply a sleazy company looking to maximize profits by paying unfair settlements by whatever means possible, even if that means cheating."

Is just BS. Maximize their profits!!! Gee they are a non-profit.....any "profit" is shared with members at the end of the year. I have always insured my house with USAA and they paid for a house totaled in an earthquake without a hitch and that was a 2 year process of rebuilding and refurnishing.

I currently have my 5 cars insured with them and at times more cars than that. I have had quite a few auto claims in all these years and have ALWAYS been more than satisfied.

USAA has the highest rating in the insurance industry, and any broker that has tried to sell me insurance always backs away immediately when I say I have USAA.

By the way the customer service is the best!!

This is what Wikipedia has to say:
USAA has consistently received the highest customer service ratings available to all financial services companies, including those not in its niche. For its highly rated customer service, in 2002 JD Power awarded USAA with its Chairman's Award,[43] which at that time had been awarded to ten companies, none of them in the financial services arena. Since then, USAA has remained at the top of the JD Power ratings for auto insurance[44][45][46] home insurance,[47] mortgages,[48] and home equity loans.[49]
In its March 5, 2007 issue, BusinessWeek[50] ranked USAA first in its list[51] of "Customer Service Champs", a list of 25 national businesses that included the likes of Four Seasons Hotels, Lexus and Starbucks. USAA repeated as first on BusinessWeek's list in its March 3, 2008 issue.[52]
A 2007 Forrester Research report referenced in the San Antonio Express-News on June 27, 2007,[53] identified USAA as the leader in customer advocacy based on a customer survey. Eighty-eight percent of the USAA customers surveyed said "My financial provider does what's best for me, not just its own bottom line." No other company evaluated scored higher than 78%. USAA retained the top spot on Forrester Research's study in 2008[54] and 2009.[55]
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