[Subscribe to Daily Digest] |
 | [Main General Bulletin Board | BBFAQ |
Prev by Date | Next by Date | Post Followup ]
Member Login / Signup - Members see fewer ads. - Latest Member Gallery Photos
My experience with AT&T Customer Service Posted by Bill Homer [Email]  (#3427) [Profile/Gallery]
(more from Bill Homer) on Sun, 16 Feb 2014 08:42:11
In Reply to: I was warned..., Scott Paterson   [Profile/Gallery]
, Sat, 15 Feb 2014 21:11:36
Members do not see ads below this line. - Help Keep This Site Online - Signup
|
/rant
My experience with AT&T Customer Service has been dreadful. On almost every month's bill there is typically a surprise for something that has increased in price dramatically, i.e. local service, internet, long distance service, advanced messaging, etc, each of which somehow has a contract term that expires at a different time. A call to customer service to renew the contracts is a minimum of 15 minutes of waiting while listening to their self-serving commercials; when you finally talk to someone they spend the majority of the time trying to up-sell you on more services (no, I don't want U-verse TV, I'm not converting my business to less reliable U-Verse phone service, and your cellphone coverage is terrible where I need it).
But the real standout "customer service" episode was when they disconnected all service to our business for an unknown reason (was not due to late payment of a bill) then told me that it would take approximately 10 days to restore it ("we have to send a technician out"). How can you run a customer service business with no phone or internet? Spent the next few hours escalating this up the chain of command, on "hold" more than talking to anyone, and service was reconnected later that day (with no technician sent to our office).
When I had Verizon cell phone service, I thought that their customer service was outstanding in comparison to my experience with AT&T. Unfortunately they retuned their system so it provides no service at my house; I had to go stand in the street to talk on the phone. They actually sent someone out to measure signal strength and confirmed that it was low, told me to buy a signal repeater at my expense. Switched to T-Mobile, which provides good coverage where I need it.
/end rant
posted by 108.71.134...
, Sat, 15 Feb 2014 09:29:56, Mon, 24 Feb 2014 22:08:21
, Mon, 17 Feb 2014 12:36:28, Sat, 15 Feb 2014 18:17:47, Sat, 15 Feb 2014 10:26:00, Sat, 15 Feb 2014 09:44:03, Sat, 15 Feb 2014 16:26:00
, Sat, 15 Feb 2014 11:33:52, Sat, 15 Feb 2014 18:15:11, Sat, 15 Feb 2014 21:11:36, Sun, 16 Feb 2014 11:31:57, Sun, 16 Feb 2014 08:42:11 <-- Viewing This Message, Sat, 15 Feb 2014 21:46:55, Sat, 15 Feb 2014 18:16:51
No Site Registration is Required to Post - Site Membership is optional (Member Features List), but helps to keep the site online
for all Saabers. If the site helps you, please consider helping the site by becoming a member.
 |
 |
 |
 |
 |
