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Opinions on Yelp.com
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Posted by Bill Homer [Email] (#3427) [Profile/Gallery] (more from Bill Homer) on Mon, 2 Feb 2015 13:00:59 Share Post by Email
In Reply to: Re: Opinions on reseller.com, westernny, Mon, 2 Feb 2015 12:18:14
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westernny wrote: But it's true, most online "reviews" are fake, written by the scores, largely by minimum wage "writers" in the employ of "ad agencies" hired by large commercial clients."

This is absolutely not true for Yelp. My business has 27 reviews listed on Yelp and a five-star average - we have not written or paid for any of them, nor paid Yelp anything despite their constant solicitation to advertise on their site to improve our search ranking. The single one-star review that we received went on for a page and a half of rambling text - this was on our listing for about a year but eventually disappeared; Yelp "filtered" it as apparently the work of someone with issues other than their dissatisfaction with a business transaction. No, we didn't pay for that one either.

Note that people have a natural tendency to complain about problems vs. complement a vendor online. We're proud of our Yelp rating and it has helped generate additional local business. Note sure if there is an equivalent for online businesses.

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