Re: Service rant -Smithwown SAAB, Long Island (real long) - Saab General Bulletin Board - Saabnet.com
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Re: Service rant -Smithwown SAAB, Long Island (real long)
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Posted by Rafe (more from Rafe) on Sat, 7 Dec 2002 20:25:36 Share Post by Email
In Reply to: Service rant -Smithwown SAAB, Long Island (real long), Chuck, Sat, 7 Dec 2002 13:46:22
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Sounds like all they really care about on the "free" services is collecting their money from Norcross. It irritates them when you tell them not to change the oil, because they are going to bill Norcross for changing the oil, and it messes with their system.

In my experience Norcorss does a lot of follow up surveys with owners of newer SAABs -- so much so that the dealers here have their own people follow up service calls with phone surveys of their own, to make sure that you are satisfied and are planning to give them good marks on the Norcross survey.

If I had the experience you did then I would phone up a senior manager at the dealership for a friendly chat. I'd say something like "I'm in business myself, so I know how hard it is to please 100% of the customers 100% of the time, and I knew you would want to hear my suggestions blah blah blah ..."



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