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The plot thickens
Posted by Elliott from Michigan (more from Elliott from Michigan) on Mon, 30 Dec 2002 17:55:58
In Reply to: NY not MI, DER, Mon, 30 Dec 2002 09:31:25
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"Good people tend to make things right when it is brought to their attention properly." I agree, so far the folks at Fox in Grand Rapids appear to be doing their best. I appreciate your advice.
I just talked with the Fox Saab service manager who had agreed to pursue Saab to underwrite the air distribution damper “fix”. While Saab has not yet returned his call we did have an interesting conversation.
First the facts as I know them.
The vehicle was purchased by my wife while I was out of state on Dec 9th.
The vehicle was sold by Fox Saab to my wife.
The vehicle had aprox. 54,500 miles on it when she got it.
There were a couple of noticeable broken items which the dealer agree to fix. (radio antenna and 1 fog light. They did.
The original dealer was Goodman in Ann Arbor and it appears most of the service was done there.
We currently don't know who the first owner was.
Currently there is no extended warranty (and that is a story in itself. )
My conversation with the service manager.
I told him of the brake pad, up, under, the passenger dash and he had no explanation.
I asked him about the service Hx. When he searched he found that it had never been serviced by his dealership.
It did show that the car had TWO PREVIOUS repairs to the heating/A/C system including replacement of the control panal and the "fix" for the damper distibution box. Those repairs had been done by Goodman.
While the control rod broke a couple of days after my wife took possession of the vehicle, the underlying problem must have existed before.
While of course this forum is primarily about problems, it does seem that this is an ongoing problem that Saab has no permanent fix for.
posted by 24.247.3...
Posts in this Thread:
- Very bizarre situation in my Saab, sabotage???, Elliott, Sun, 29 Dec 2002 17:28:02
- Not sabotage, just likely incompetence, Joe , Sun, 29 Dec 2002 22:47:49
- Goodman Saab in Ann Arbor?, NAT, Sun, 29 Dec 2002 20:21:37
- I think Goodman is pretty competent. Am surprised by, EricG, Mon, 30 Dec 2002 21:19:51
- Botched fix during warranty period is still a, DER, Mon, 30 Dec 2002 00:02:59
- Saab agrees to fix it., thank DER, Elliott from Michigan, Tue, 31 Dec 2002 14:17:59
- "unfinished warranty repair" How to find prev owner?, Elliott from Michigan, Mon, 30 Dec 2002 00:44:34
- NY not MI, DER, Mon, 30 Dec 2002 09:31:25
- Re: NY not MI, Elliott from Michigan, Mon, 30 Dec 2002 18:22:28
- The plot thickens, Elliott from Michigan, Mon, 30 Dec 2002 17:55:58 <-- Viewing This Message
- This is getting too wierd, Elliott, Sun, 29 Dec 2002 22:36:26
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