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Thanks Jason
Posted by Rich (more from Rich) on Wed, 10 Mar 2010 09:10:23
In Reply to: Re: Customer service, Jason, Wed, 10 Mar 2010 07:30:30
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It turns out that this problem fell under Bumper to Bumper , the car is still on, but CPO will take over soon.
The problem I had was a part that cost GM maybe 30.00 and 5 min to put in but yet I was not given the Ok they would fix it for 9 days after reporting the problem to Customer Service after my dealer said they would not fix it.9 days without a car , phone calls to CS did not matter it was just put in the long line of chains it had to go through, for yes 9DAYS without a car.First off 99% of the CS people are lost they are just put through a chain of command to get anything done. They do not even know about the rules and regs of CPO or can send a link to discribe it.I was lucky and findly found a service rep that put things square.
Yes I think in the future GM will have to honor these warrenties but we will have to jump through hoops to get somethings done.Lets face it GM does not own Saab anymore, thats what it boils down too.
posted by 24.154.118...
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