I asked Castrol and they said bobc is right... - Saab 9-5 Bulletin Board - Saabnet.com

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I asked Castrol and they said bobc is right...
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Posted by adl6009 [Email] (#2526) [Profile/Gallery] (more from adl6009) on Wed, 6 Jan 2021 15:48:14 Share Post by Email
In Reply to: Whats the difference 3309 vs dex 3 full synth?, adl6009 [Profile/Gallery] , Tue, 5 Jan 2021 06:21:33
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I figured what the heck, this is why they have customer relations people. I think bobc is right, flush.

"Thank you for contacting Castrol North America.

Castrol always recommends following the guidelines of the original engine manufacturer for the recommended fluid for use in your specific application. This information can be found in the vehicles owner’s manual or by contacting the manufacturer directly.

According to Castrol’s Recommendations Guide recommended for a 2002 Saab 9-5 is fluid meeting JWS 3309. Castrol Transmax Import Multi-Vehicle ATF is a mineral based fluid that is suitable for use where JWS 3309 is called for.

Castrol cannot guarantee compatibility with competitive fluids as we do not know their proprietary formula, therefore we recommend a complete drain of the transmission and re-fill with Castrol Transmax Import Multi-Vehicle ATF .

This should include draining the torque converter which holds about one-half of the ATF volume -- dropping the pan will not cause the torque converter to drain.

You may find directions for draining the torque converter online, or may wish to have this service performed for you by a service facility.

Thank you again for contacting Castrol. We value your patronage!

Castrol Consumer Relations
1-800-462-0835
Hour of Operation: Monday-Friday 9 am-7 pm ES"
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