Re: dealer unable to resolve problem. car under warranty. - Saab General Bulletin Board - Saabnet.com
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My first time calling Saab USA went well, back in 1990 or so. They made the dealer honor the warranty.
Second time was recently with my 9.2x aero. The free scheduled maintenance card says tire rotation is included free at oil changes, and alignment at one of them. Dealer didn't honor that, but the Saab USA customer service simply said that "the dealer has the last word". I didn't argue, no anger, but the lady on the phone would not hear anything. She kept repeating that the dealer has the last word.
Posts in this Thread:
- dealer unable to resolve problem. car under warranty., bob, Thu, 26 Mar 2009 19:50:16
- Re: dealer unable to resolve problem. car under warranty., yoeddy, Fri, 27 Mar 2009 06:28:32
- Been there, done that, JMJ in NC, Fri, 27 Mar 2009 07:39:47
- Re: dealer unable to resolve problem. car under warranty., JimBlake , Fri, 27 Mar 2009 07:36:15 <-- Viewing This Message
- Re: dealer unable to resolve problem. car under warranty., cryptical, Fri, 27 Mar 2009 07:19:32
- Ask for the regional rep..., AlS, Thu, 26 Mar 2009 22:46:14
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