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WOT and long: Anyone have a Dell XPS m1330? Posted by B Millar [Email] (#1109) [Profile/Gallery] (more from B Millar) on Thu, 17 Dec 2009 10:43:02 Members do not see ads below this line. - Help Keep This Site Online - Signup |
I bought a Dell XPS m1330 in August of 2008. In June of 2009 it started running very HOT and slow. I got a hardware monitor running and saw that the graphics chip (NVIDIA GS 8400m) was sizzling around 195 deg F! Within a week the computer was going into epileptic seizures with pretty neon lines and colors flashing on the screen. Dell sent someone to replace the whole motherboard as the GPU is soldered onto it. Everything worked great... for a while.
Now it's failing again. I found some laptop forums and there are people out there on their SIXTH motherboard!! Whaaa!? A few people have reported getting new Studio XPS 13's from Dell as replacements, so I wanted to try that. After getting nowhere with regular minion service people (they only offered to replace my FAN) I pulled out the "big guns" and sent a "corporate bomb e-mail." That's where you send an e-mail to all of Dell's execs and board members, haha! I addressed it to Micheal Dell himself and CC'd all the board members. Obviously it doesn't go to them, but I got somewhere! Some guy named Saran from India called me the next day and offered to replace my whole motherboard again. I told him I didn't want to do that because it's the same part and it's going to fail again (I get the idea they try to replace the motherboard over and over until you're pushed out of warranty). He said it was an updated part though and it wouldn't fail again. Stupidly I just took his word for it and a technician is coming to my house today to replace it. I should have demanded proof it's a revised part.
Anyway, does anyone have one of these computers? I think there are multiple laptops out there (Dells, Sony's, HP's) that use these NVIDIA chips and they all have the same problem.
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