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Should I be expecting something more from poor repair @ Apple? Posted by bender [Email]  (#268)  [Profile/Gallery]
(more from bender) on Mon, 6 Sep 2021 15:33:26
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TL;DR Mac was damaged with a dent after the first repair. They covered the display fix under warranty, and when I came in for the second trip, I found new damage to the newly-replaced top case. They agreed to replace this now too. All in all, this will be my third trip back to the store and I've been without the computer for 7 days. Should they offer me something beyond just the repair for the many days this has been going on? Do people ask for anything to make up for it?
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I dropped off a MacBook Pro for repair of the keyboard. They went ahead and changed the whole top case (which includes the new keyboard). The computer was out for about 4 business days. When I received it back, I noticed a small dent on the display (which was in pristine shape as it had been replaced under warranty a year earlier). I knew that whoever fixed the computer, dinged the aluminum case. Not the end of the world, but I was upset enough to tell the technician. They took a look and said they could replace the display due to this. I felt it would be a bit much and a waste of a display, but I took their offer given the dent (they said they'd do the repair in store in 24 hours)
Today, I go pick up the computer that has a brand new display, and lo and behold, the top case near where the display hinges, was bent. It was clear that the technician had done some prying, of some sort, and bent the top case. I brought it to the attention of the tech, who brought in the manager and confirmed with me that this wasn't acceptable.
They agreed to replace the top case again (that, they, literally had just replaced a few days prior, so the darn thing was brand new. What a waste). They'd do it again, in 24 hours.
I really appreciate that they care and aren't giving me a hard time about this given that it wasn't my fault at all (the computer never left the store). But at this point, I will have not had my laptop, inconveniently for a whole week. The manager offered me a free case for the computer to protect it.
Should I be expecting something more due to this inconvenience? This will be my third trip to the store and seriously inconvenienced by the incompetence of the job. Or, is this one of those things that I accept because they're fixing the computer again, free of charge? Just very inconvenient and incompetent, and well below Apple's standards. They're now getting it fixed for the third time by one of their top techs. I hope they don't damage any of the internals by accident...
_______________________________________ bender 2001 9-3 Viggen Laser Red 5 door 44k miles 2000 9-3 SE Midnight Blue 5 door (Sold)
, Mon, 6 Sep 2021 15:33:26 <-- Viewing This Message
, Wed, 8 Sep 2021 14:25:30, Wed, 8 Sep 2021 14:36:48
, Tue, 7 Sep 2021 11:50:15
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