Why I won't go back to the dealer for sales or service. - Saab 9-5 Bulletin Board - Saabnet.com
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Why I won't go back to the dealer for sales or service.
Posted by Stevet (more from Stevet) on Sat, 4 Aug 2007 09:31:58
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I noticed that the crankcase vent hose was ripped. Not having time to properly fix it, I wrapped it with duct tape as a temporary repair. When I got the gas clip recall notice, I thought that while I had the car in for that, perhaps I would have them replace the hose, too.
The service writer looked me right in the eye and said, "we can fix the hose, but it is going to take 2 hours and the total repair will be $319."
"What?" I said, stunned.
"Yeah," he replied. "It comes in a kit that includes all the hoses and the box. That is the only way you can buy it."
I guess my local Saab dealer doesn't know about Europarts who sells this hose, by itself, for $13.86.
Do car dealers think their customers are morons?
Except for recalls or warranty work, I am never going back. Not for sales, not for service. They have lost me as a customer, forever!
posted by 71.224.23...
Posts in this Thread:
- Why I won't go back to the dealer for sales or service., Stevet, Sat, 4 Aug 2007 09:31:58 <-- Viewing This Message
- PCV Mod 6, Ian Glenday , Sat, 4 Aug 2007 19:08:09
- I like my dealer...., Jay, Sat, 4 Aug 2007 15:47:18
- Did you tell him ?.....Aftermarket parts at dealers..., Mike Lynch , Sat, 4 Aug 2007 12:18:44
- Yup, John T, Sat, 4 Aug 2007 14:20:46
- The problem, I'm afraid ..., Quasimotor, Sat, 4 Aug 2007 10:50:34
- Make sure to tell them that, 2000AERO, Sat, 4 Aug 2007 09:47:09
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