Re: That's life in the auto business.. - Saab General Bulletin Board - Saabnet.com
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Re: That's life in the auto business..
Posted by Jenkster (more from Jenkster) on Sun, 17 Aug 2003 22:12:21
In Reply to: What a terrible business decision..., Scott Paterson [Profile/Gallery]
, Sun, 17 Aug 2003 13:21:11
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Saabusa doesn't care about what Saab enthusiasts think about sales and/or service at a particular dealer--enthusiasts will be loyal to the brand no matter what Saab does. And they can be more demanding and harder to fob off than the average auto consumer. New customers is what Saab is looking for especially now, and that means choosing a dealer who has a proven track record for increasing showroom traffic and sales each year, who can show an increasing parts/accessories business, and who is aggressive in denying warranty claims, and who has a large advertising budget. Those things mean profits for Saabusa. Unfortunately, I believe that customer service numbers are not in the top five list of qualities Saab uses to choose a franchise dealer, no matter what the corporate hacks say. Yes, and politics at the upper corporate strata is paramount in today's world. I would bet that the caddy dealer has played golf or attended recent industry events with the Saab muckity-mucks.
posted by 12.203.20...
Posts in this Thread:
- Taliaferro Imports, Inc., Nick Taliaferro , Sat, 16 Aug 2003 10:21:18
- Extremely troubling, Nervousaaber, Mon, 18 Aug 2003 08:54:29
- Re: Taliaferro Imports, Inc.// my lengthy 2 cents, TG, Mon, 18 Aug 2003 04:06:38
- What a terrible business decision..., Scott Paterson , Sun, 17 Aug 2003 13:21:11
- I've had nothing but excellent service from Nick..., Street, Sun, 17 Aug 2003 05:36:39
- I'll be a customer soon, Ed NC, Sat, 16 Aug 2003 19:09:31
- Me too, Eiron, Sat, 16 Aug 2003 23:15:32
- Re: Taliaferro Imports, Inc., Ian Glenday , Sat, 16 Aug 2003 14:58:59
- Thanks - very disappointing..., Scott Paterson , Sat, 16 Aug 2003 13:22:43
- Thank you Nick for providing excellent service ....., TKC, Sat, 16 Aug 2003 12:36:00
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