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Dell ain't what it used to be and CS is down
Posted by saw (more from saw) on Thu, 15 Apr 2004 18:26:10
In Reply to: Re: Poor customer service at Dell, ckpaden, Thu, 15 Apr 2004 17:49:13
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I know what you mean about trying to talk to someone at Dell that can't speak understandable English. However, I read Dell is temporarily bringing support back to the US (at least for Business customers not sure on Consumer customers) b/c of the issue. However, not nearly as bad as Veritas. We actually had two people on the line with support trying to understand what in the world they were saying. I'd say we understood less than 50%. Finally just said send us something in an email and went ahead and did what we would have if we hadn't called. Keep in mind we are paying HUGE bucks for that sort of things. Awful.
posted by 216.165.14...
Posts in this Thread:
- Poor customer service at Dell, ckpaden, Thu, 15 Apr 2004 13:44:08
- No kidding, they probably make $2/day... n/m, bRAD, Fri, 16 Apr 2004 15:06:41
- Re: Customer service at Dell - about a year ago, JimBlake , Fri, 16 Apr 2004 07:33:07
- From great to horrible......., ChrisB, Fri, 16 Apr 2004 07:25:11
- Re: Poor customer service at Dell, Dan , Fri, 16 Apr 2004 06:18:48
- OMG, it's horrible. I deal with them all the time (+), Vlad, Fri, 16 Apr 2004 05:42:36
- Hey, Chris....what OS do you have?, mike saun, Thu, 15 Apr 2004 18:55:48
- I have XP, ckpaden, Thu, 15 Apr 2004 19:09:34
- Re: Poor customer service at Dell, Erik W, Thu, 15 Apr 2004 16:32:41
- Re: Poor customer service at Dell, JasonS, Thu, 15 Apr 2004 16:21:14
- depends on what dell you have .., Trev, Thu, 15 Apr 2004 14:04:06
- Re: Poor customer service at Dell, Pa Taket, Thu, 15 Apr 2004 13:57:43
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