I bought a PC from them over a year ago and have been very pleased with its performance. When my wife spilled wine on the keyboard Dell replaced it in two days. I have subsequently purchased a printer, a DVD drive and a flat screen TV from Dell, among other accessories.

However, I have a real gripe with them with regards to their selling me the hardware to put my printer on a wireless network. Over the phone, based on their recommendations, I bought a wireless network card, a router and a wireless print server. To make a long story short, after numerous emails and attempts to get this to work, I was told by the Dell rep. that their printers don't work well on a wireless network.

It seems that the server they sold me is incompatable with their printer. So, I ask, why did they recommend it? Of course I find this out after I get the router and wireless card all hooked-up and working. So now I have a router routing to no-where. Trying to get an intellegent response from the service area is a joke. So now I have very mixed feelings about doing any more business with them. It seems they are good with simple warranty and hardware issues but inept at any technical support.




posted by 208.20.1...

• Poor customer service at Dell, ckpaden, Thu, 15 Apr 2004 13:44:08
  • No kidding, they probably make $2/day... n/m, bRAD, Fri, 16 Apr 2004 15:06:41
  • Re: Customer service at Dell - about a year ago, JimBlake , Fri, 16 Apr 2004 07:33:07
  • From great to horrible......., ChrisB, Fri, 16 Apr 2004 07:25:11 <-- Viewing This Message
  • Re: Poor customer service at Dell, Dan , Fri, 16 Apr 2004 06:18:48
  • OMG, it's horrible. I deal with them all the time (+), Vlad, Fri, 16 Apr 2004 05:42:36
    • so, who to buy from these days? thx. (n/m), Jason 0W-40, Fri, 16 Apr 2004 11:00:29
  • Hey, Chris....what OS do you have?, mike saun, Thu, 15 Apr 2004 18:55:48
    • I have XP, ckpaden, Thu, 15 Apr 2004 19:09:34
  • Re: Poor customer service at Dell, Erik W, Thu, 15 Apr 2004 16:32:41
    • Re: Poor customer service at Dell, ckpaden, Thu, 15 Apr 2004 17:49:13
      • Dell ain't what it used to be and CS is down, saw, Thu, 15 Apr 2004 18:26:10
        • Re:Customer Support Woes, ryanathp, Fri, 16 Apr 2004 20:38:58
      • Re: Poor customer service at Dell, Erik W, Thu, 15 Apr 2004 18:04:31
  • Re: Poor customer service at Dell, JasonS, Thu, 15 Apr 2004 16:21:14
    • Re: Poor customer service at Dell, ckpaden, Thu, 15 Apr 2004 17:58:49
  • depends on what dell you have .., Trev, Thu, 15 Apr 2004 14:04:06
  • Re: Poor customer service at Dell, Pa Taket, Thu, 15 Apr 2004 13:57:43
    • Nope, they make their money by borrowing yours, Mike TX , Thu, 15 Apr 2004 16:50:36
      • Most credit card issuers do not permit this practice, saw, Thu, 15 Apr 2004 18:40:19
        • Re: Most credit card issuers do not permit this practice, mike, Fri, 16 Apr 2004 09:37:15

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