Re: Customer service at Dell - about a year ago - Saab General Bulletin Board - Saabnet.com
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I bought one about a year ago & I haven't had trouble with hardware or software.
But after I paid for it they 'lost' my check... So I was on the phone with customer 'service' a bunch. At one point I was talking about different addresses (where I mailed the check, where bills came from), so I asked what location I was talking to. He said 'I'm actually in India'...
Well, I talked to several people & I'll have to give them credit for knowing English pretty well. They were nice & everything, but they weren't able to put me in contact with the location where my check was cashed. They didn't seem to have the authority to actually do something about my problem.
Eventually(!!) it all got worked out, but it was a painful month while I was getting letters threatening to go to collection agencies.
posted by 68.73.7...
Posts in this Thread:
- Poor customer service at Dell, ckpaden, Thu, 15 Apr 2004 13:44:08
- No kidding, they probably make $2/day... n/m, bRAD, Fri, 16 Apr 2004 15:06:41
- Re: Customer service at Dell - about a year ago, JimBlake , Fri, 16 Apr 2004 07:33:07 <-- Viewing This Message
- From great to horrible......., ChrisB, Fri, 16 Apr 2004 07:25:11
- Re: Poor customer service at Dell, Dan , Fri, 16 Apr 2004 06:18:48
- OMG, it's horrible. I deal with them all the time (+), Vlad, Fri, 16 Apr 2004 05:42:36
- Hey, Chris....what OS do you have?, mike saun, Thu, 15 Apr 2004 18:55:48
- I have XP, ckpaden, Thu, 15 Apr 2004 19:09:34
- Re: Poor customer service at Dell, Erik W, Thu, 15 Apr 2004 16:32:41
- Re: Poor customer service at Dell, JasonS, Thu, 15 Apr 2004 16:21:14
- depends on what dell you have .., Trev, Thu, 15 Apr 2004 14:04:06
- Re: Poor customer service at Dell, Pa Taket, Thu, 15 Apr 2004 13:57:43
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