European Delivery: Saab IDS drops the ball - Saab General Bulletin Board - Saabnet.com
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European Delivery: Saab IDS drops the ball
Posted by Saab-less in Seattle [Email] (more from Saab-less in Seattle) on Fri, 22 Sep 2006 09:52:56
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Since one should always try to have something positive to say, I'll start with how much I love my 2006 9-3 2.0T Sportcombi. I had a blast driving it around Europe for 6 weeks!
Sadly, almost every aspect of the process that involved Saab USA was marred with problems. They failed to inform me of a change in hotels. So, the taxi took us on a 2.5 hour RT from the airport, to the wrong hotel and back into Gothenberg before it was all straightened out. With my wife, 8yo and 10yo along after a full day of travel, it wasn't a good start.
Fortunately Saab Sweden got everything right and the pick-up and vacation went perfectly. Dropped the car in London and it was shipped to LA--arriving on Aug 31.
Saab USA sent me a letter stating that the car would arrive by Sep 15--which I figured gave them a few days extra in case customs was slow. But, the 15th came and no car, no call. I called Saab IDS on Sep 15 and was told they would track down my car and let me know its status. On Sep 18, I called again and left a message to call me back. On Sep 19 I had the sales manager from my local dealer call Saab IDS--he didn't get any help either.
So, now it's Sep 22--still no car and no call. I called Saab IDS and got through--but they still can't tell me where my car is or when it will arrive. I was told by Saab IDS that it cleared customs on Sep 18, but the port broker's paperwork that was sent to me states that the car was inspected on Sep 11.
Meanwhile, I have to send another loan payment off for my missing car...
It's no way to run a business.
posted by 24.17.6...
Posts in this Thread:
- European Delivery: Saab IDS drops the ball, Saab-less in Seattle, Fri, 22 Sep 2006 09:52:56 <-- Viewing This Message
- Re: European Delivery: Saab IDS drops the ball, Saab-less No more, Thu, 28 Sep 2006 17:52:09
- Don't blame Teamsters, the correct unions are ILWU..., barry, Mon, 25 Sep 2006 13:38:02
- Relax,... "E" TA's...., Mike Lynch , Fri, 22 Sep 2006 12:35:13
- Suggestions to prevent this?, NateinAA, Mon, 25 Sep 2006 08:38:34
- Excuses, excuses, blah blah blah..., Dean C, Sat, 23 Sep 2006 09:10:25
- Those are poor excuses, jd, Fri, 22 Sep 2006 15:24:13
- Re: Relax,... "E" TA's...., Saab-less in Seattle, Fri, 22 Sep 2006 13:35:03
- Do you have any relatives in San Diego?....., Mike Lynch , Fri, 22 Sep 2006 18:23:19
- Funny! I went to the wrong place, too!, D37, Fri, 22 Sep 2006 14:38:38
- Re: Relax,... "E" TA's...., Derek in Durham, Fri, 22 Sep 2006 14:35:16
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