Verizon are either crooks or incompetent - Saab General Bulletin Board - Saabnet.com
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Verizon are either crooks or incompetent
Posted by kerwin [Email] (more from kerwin) on Wed, 25 Mar 2009 11:00:23
In Reply to: OT: anyone know about contracts? Verizon fios, etc., rob 94 aero, Sat, 21 Mar 2009 17:46:18
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We are 13 months into a FIOS package and while the quality of picture and internet is great, the people and billing and service cannot be much worse. Incorrect bills, arrogant reps, incompetent tech service. Threats sometime work to get bills corrected. They use "put you on hold" as a device to get you off their back. Our latest: billed for Playboy channel. We did not ask for it. After long exchange about how that could be, they agareed to turn it off and refund the money. 3 days later we have no tv signal. 3 different techs tried remote testing, could not get a signal to go to our box. Service rep comes, cant get signal, thinks outside box is bad, leaves to get replacement. Comes back with another tech, calls office, finds out they turned off ALL service!
I am about to do violence on them if I have to deal with them again.
posted by 173.49.161...
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