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Re: Hold on a minute Posted by Andrew [Email]  (#1013) [Profile/Gallery]
(more from Andrew) on Fri, 28 Apr 2006 01:44:25
In Reply to: Hold on a minute, OldTyme, Thu, 27 Apr 2006 21:08:23 Members do not see ads below this line. - Help Keep This Site Online - Signup |
Thanks everyone for the replies. After I posted I did some looking around and found out about the extended warranty so tomorrow I will be trying to collect service records. I may run into a problem though because I am in PA and for the first 25,000 miles the car was a Delaware car.
Does anyone have a good phone number for me to call to talk to a Saab service rep in case the dealership gives me a hard time? I'm am hoping if I call and bitch enough that I will get somewhere.
And to the guy who knows the previous owner. I thank you for responding too but there is some misinformation in your post.
"I know the previous owner. I was the one that convinced him to get a Viggen and eventually found it for him. I kinda feel I have to grace people here with the rest of the story since I've been hearing about this since day one and he has shared your less than polite emails with me.
He had this car for four years and babied it. He changed the oil religiously with M1 and used Saab branded filters. He had this car in for service a year or so ago while it was under warranty for a noise the dealership in question said was a bad tensioner pulley. They replaced the pulley and performed a milestone service, which includes an oil change. The noise went away for a while and when it came back after the warranty had expired, he talked to an independent garage who told him to do a flush and an oil change. We did it together and the noise went away. It came back after he took it out of mothballs this spring to sell it, and when you first came to look at it, he pointed out the noise right away. He even had it sit cold so you'd hear it at its worst and he offered to perform a flush and oil change for you to try to get rid of the noise, but you wanted the car right away. He called the dealership to make sure his service records would be released to you, records which would show that they suggested dropping the pan. And you call him dishonest?"
Yes I still call him dishonest. He had the car at the dealership days before he sold it to me and didn't tell me. He told me he was sure it would go away with a flush and oil change. He made NO mention of it even being at the dealership and made no mention of them wanting to drop the pan. When I first brought this up to him he said the dealership suggested "complete overkill"- but the "complete overkill" of dropping the pan would have saved the engine.
"So why did he refuse service? He thought an oil change would take care of the issue. He thought it was just a finicky car that liked frequent oil changes. Dumb? Maybe. Cheap? Maybe. Dishonest? You gotta be kidding me.
Did he know about the warranty extension? Not sure. Probaby not since he was really good at getting the dealership to fix stuff under warranty that really shouldn't have been. He'd probably be really ticked off if he found out about it now.
Basically my friend, you bought a used car knowing full well there was something wrong with it. You drove it with an unexplained engine noise for 3 weeks and you drove the car after the oil light came on. How can you possibly blame him for any of this? And how do you expect him to react when you write abusive emails to him? Maybe if you had handled yourself better he would have gone to bat for you at the dealership; like I said he was amazing at getting them to cover stuff. But it looks like you burned that bridge, chief."
I understand "buyer beware" and that I bought a used car...I simply wish I would have known before hand that they suggested dropping the pan- I would have done it myself and cleaned everything up and he would have never heard from me. And for the record the oil light flashed for about 2 seconds then went off. I pulled over right away and checked the oil and everything seemed fine and let the car sit for a bit, started it up, and it seemed fine and the light stayed off. This is an issue I plan on taking up with Saab since the engine basically failed because of low oil pressure without the warning light on. I never sent him abusive emails...I'm sure my first email wasn't the most courteous but it wasn't abusive, I was upset and my emotions got the best of me...I only had the car for 2 weeks and I loved the car and I was having problems already...who wouldn't be upset. From our very first email exchange he just tried to blow me off...in his own words it is "not his car and not his problem". He also seemed to lack much knowledge on what happened since he said that engine damage can't be done that quick because of no oil pressure"- so I told him to go drain the oil out of one of his other cars and see how quick it damages the engine.
"My advice? INSIST that Saab cover the damage under warranty, especially since the dealership misdiagnosed the issue last year. Otherwise, suck it up, leave the guy alone and realize you still got an insane deal even after all this trouble."
I am going to do that with Saab, I am going to leave him alone, and as for the insane deal- well I almost had a good deal if I just would have known one tiny bit of info that was oonveniently forgotten. Oh well, but I am not here to discuss that now- I am trying to find the best course of action to get Saab to foot the bill for the new engine.
posted by 24.115.25...
, Thu, 27 Apr 2006 10:10:05, Fri, 28 Apr 2006 01:44:25 <-- Viewing This Message, Fri, 28 Apr 2006 01:44:24
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