Kevin,

You're definitely NOT the only person who has experienced this.

A little more than a year ago, my wife bought a '99 9-5 from the nearest dealer. I won't say their name, but they're the only Saab dealer in West Palm Beach. ;^)

I've owned Saabs for years and have always done my own work, but because of the complexity of the new car we decided to get the extended warranty the dealer offered, figuring I'd do the simple/cheap stuff and we'd let the dealer handle the complex stuff.

Well to begin with, they don't seem able to accomplish *anything*, even something as simple as balancing tires, without having the car for a week or more. And the tire balancing was part of their attempts to fix a vibration problem that has not been solved in 4 separate visits.

On 3 of the visits, we asked them to repair/replace a leaking power-steering hose I had noticed while under the car changing the oil. Twice they said they could not locate the leak, the third time they denied the hose exists (I have photos of it, leaking).

I can't remember what the original complaint was (e-brake problem?) but one time we took it in for something that required disassembly of the center console. When we got it back, whenever we ran the A/C (pretty much always in FL) the rear carpets would get wet. Had to take it back for another 2-week visit to get that rectified.

Another time there was a climate-control problem that required major disassembly of the dash (just this problem nearly paid for the warranty), and presumably evac & recharge of the A/C system. When we got the car back, the cap was missing from the refrigerant service fitting under the hood.

And now the "check engine" light is on, my OBDII scanner shows a code indicating a "small leak in the evaporative emission system". I've reset the light twice and it keeps coming back.

I've bet my wife $50 that they just reset the light and claim they can't find a problem...

Eric Law

posted by 63.173.23...

• Crappy Dealer Service(long), Kevin O, Wed, 2 Jul 2003 11:36:32
  • Re: Crappy Dealer Service, 900SETinOR, Thu, 3 Jul 2003 15:38:09
  • Great service at Roger Beasley in Austin ..., CWM, Thu, 3 Jul 2003 06:30:45
  • Re: Crappy Dealer Service follow-up, Kevin O, Thu, 3 Jul 2003 06:30:42
  • good service at Checkpoint, modest mouse , Wed, 2 Jul 2003 17:19:13
  • Great Service at Mid Western Auto Group, Columbus, Erik W, Wed, 2 Jul 2003 15:21:07
  • good service, e_smith, Wed, 2 Jul 2003 14:51:49
  • Just posted great dealer service the other day..., Scott Paterson , Wed, 2 Jul 2003 14:09:19
  • Excellent Service - Saab of Vero Beach, Ian Glenday , Wed, 2 Jul 2003 13:43:06
  • Nothing but the best service at Sewell in Dallas and..., saabfan, Wed, 2 Jul 2003 13:35:33
    • I must reluctantly agree.., Matt Wilson, Wed, 2 Jul 2003 18:34:28
      • $90/hr? USD ?!??!?! Yiiiiiiiiikes, Trev, Wed, 2 Jul 2003 19:20:54
        • Re: $90/hr? USD ?!??!?! Yiiiiiiiiikes, Matt Wilson, Wed, 2 Jul 2003 20:20:26
        • $68/hr here for official Saab service n/m, Harpua, Wed, 2 Jul 2003 19:54:29
    • Ditto on Sewell!, Nervousaaber, Wed, 2 Jul 2003 14:41:00
    • and I love the Italian Ice. Mmmmmm. n/m, Texron, Wed, 2 Jul 2003 14:09:56
  • Is it really just SAAB dealers? (+), Vlad, Wed, 2 Jul 2003 13:18:25
  • hmmm....maybe it has to do with flat-rating....., DougM , Wed, 2 Jul 2003 13:03:04
  • I've only had good service from Saab dealer once:, Terraplanem, Wed, 2 Jul 2003 12:48:39
  • Re: Crappy Dealer Service(long), Eric Law, Wed, 2 Jul 2003 11:55:20 <-- Viewing This Message
    • Oh yes..., Brian, Wed, 2 Jul 2003 12:21:01
      • Re: Oh yes..., Kevin O, Wed, 2 Jul 2003 12:34:04

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