What to do with an unresponsive auto body shop?

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What to do with an unresponsive auto body shop? Posted by Ivan [Email] (more from Ivan) on Mon, 22 Nov 2004 15:32:24

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Hi Saabnet gang,

I'm going to need your opinions on this matter because I don't know what to do.

I was in a car accident a month ago and the cars been in the shop and supposedly being worked on since 10/17. It was first promised after 20 working days, then end of this week, and now the answer is "I don't know when it will be ready."

According to the owner of the shop, the hood is what's holding everything up. He said that Saab is out of stock on the hood and there's 63 other people waiting for this hood. He doesn't know when they'll come in, maybe this week, maybe next week... Apparently no one knows, not even the Saab part supplier (according to him).

Well, I've never trusted this guy since day one. But, being new and the insurance agent said they had used him before and said they never received any complaints from him, plus I didn't want the hassle of moving the car to another shop, plus I didn't know where to move it to... you get the point I hope. I just left the car there and decided to have them work on it. This shop's not on the insurance company's recommended list so the only thing my adjuster can do is to call them and "push" them... The insurance company's already paid him, so I can't see why this guy has any reason to rush getting my car fixed, besides practicing good customer service. So, here I am... one month without my car... I was planning on driving my car back home for the Thanksgiving holiday, but it looks like i'll have to rent now. I dont' really feel like I can complain to him. It doesn't seem like that's going to help. Plus my car is still in his shop all torn down. Last thing I want to do is piss him off and then have shoddy work done.

So, sorry for the long rant, but I really don't know what to do at this point. I've never had to deal with this before. thanks for any help.

Ivan

posted by 69.226.6...

Posts in this Thread:

What to do with an unresponsive auto body shop?, Ivan, Mon, 22 Nov 2004 15:32:24 <-- Viewing This Message
- So, I rented a Hyundai!, Ivan, Wed, 24 Nov 2004 08:42:08
- Visit your car there every day, Schu, Wed, 24 Nov 2004 05:57:52
- Re: you should only be waiting for a hood., t_mokes, Mon, 22 Nov 2004 17:34:06
  - Re: you should only be waiting for a hood., Ivan, Mon, 22 Nov 2004 21:52:59
  - paint matching, DougM , Mon, 22 Nov 2004 18:07:34
    - Re: paint matching, Ivan, Tue, 23 Nov 2004 11:16:14
      - I don't think you were unreasonable ..., Urby, Tue, 23 Nov 2004 12:44:09
    - Re: I understand, but he can drive around unpainted, t_mokes, Tue, 23 Nov 2004 08:12:10
      - it's messed up, but I wouldn't let the car out..., Ivan, Tue, 23 Nov 2004 08:33:24
        Re: good luck. mine was only a suggestion., t_mokes, Tue, 23 Nov 2004 10:43:43
    - Re: paint matching, RobertH, Mon, 22 Nov 2004 20:36:10
      - No I have not...., DougM , Tue, 23 Nov 2004 04:26:16
- SOP......, Mike Lynch , Mon, 22 Nov 2004 16:08:52
  - Re: SOP......, Ivan, Mon, 22 Nov 2004 16:33:42
    - Which is why...., Mike Lynch , Tue, 23 Nov 2004 14:12:29
- What year and model is this?, DougM , Mon, 22 Nov 2004 15:58:17
  - 2000 9-5, Ivan, Mon, 22 Nov 2004 16:01:16
- Can't you have it towed home and..., AlexA, Mon, 22 Nov 2004 15:41:29
  - Re: Can't you have it towed home and..., Ivan, Mon, 22 Nov 2004 15:54:24

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