Even renting a truck from Home Despot has gotten complicated - Saab General Bulletin Board - Saabnet.com
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They have farmed out their truck rentals to a contractor. Everything is web-based and you need a smartphone to send pictures of the truck (front, rear, sides, inside the truck, etc.) when you rent it and when you turn it in. What used to be a 10 minute rental process now takes three times as long.
You even have to use your smartphone to get them to unlock the truck. If you're lucky, their web-based remote unlocking works. In this case, it didn't. It required the very nice person at the service desk call the rental company, have them try to unlock the truck remotely 3 times and, after consulting with them some more, to run to the store's office and dredge up the key fob to manually-open the vehicle.
Next time, I'll just spend the money to have the appliance delivered by the store :-(
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