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Re: Didn't eEuro used to cover shipping for back orders? Posted by eEuroparts [Email]  (#19) [Profile/Gallery]
(more from eEuroparts) on Fri, 23 Nov 2012 15:04:51
In Reply to: Didn't eEuro used to cover shipping for back orders?, EricG, Fri, 23 Nov 2012 14:26:52 Members do not see ads below this line. - Help Keep This Site Online - Signup |
I can lay this misconception to rest hopefully once and for all with our friends here at SaabNet. The idea that we don't have the same stock levels that we used to isn't accurate. It was true in April for reasons outside of our control, it is no longer true. In fact I'm over 25% higher than Todd ever maintained for stable inventory. In the last 30 days we've been paring that down slightly by moving out slow moving items but the current in stock inventory represents a significant increase in previous operating levels.
Additionally the policy around here was people waited for 1-2 day items until stock orders arrived. The previous ownership would rarely if ever bring in a product for a short term margin hit to meet customer expectations. We do every day. You no longer wait for 1-2 day items. Most of those go out same or next day.
Previously here was our process. You ordered and the entire order met the free shipping minimum. If the in stock items met the free shipping minimum the order was shipped only if the remaining items met some minimum that the warehouse manager at the time decided was enough. So if you spent say $55 and then in stock items were worth $51 and you were waiting on 5 o-rings worth $4 the the order wouldn't ship. The remainder of the order would sit until the remainder of the items were in stock and then ship.
This became an issue for two reasons.
1) Todd really didn't adjust anything with shipping in the last three years that he ran the company. He upped the free shipping minimum from $39 to $49 in 2011 but that was all. In that same 3 year period our rates to ship went up about 25% and our fuel surcharge increased 350%.
2) The way that receiving and back-ordering happened around here was prohibitive to growth, made it appear to customers as if packages were shipping when they really were not, and was just unsustainable.
I think that the system that we have now is better, clearer for customers, and the one negative is that you potentially wait for items when you'd prefer not to wait for. I opened this thread in effect to ask whether you'd like the option to pay for or earn a second shipment.
, Thu, 22 Nov 2012 11:37:11
, Fri, 23 Nov 2012 22:27:29, Sat, 24 Nov 2012 08:06:18, Sun, 25 Nov 2012 09:26:21, Fri, 23 Nov 2012 15:04:51 <-- Viewing This Message, Sun, 25 Nov 2012 09:41:38, Fri, 23 Nov 2012 11:21:03
, Fri, 23 Nov 2012 09:27:28
, Thu, 22 Nov 2012 11:54:50, Fri, 23 Nov 2012 11:13:33
, Fri, 23 Nov 2012 12:09:59, Fri, 23 Nov 2012 11:52:42, Fri, 23 Nov 2012 05:37:14, Fri, 23 Nov 2012 06:42:13
, Fri, 23 Nov 2012 06:55:21, Fri, 23 Nov 2012 11:14:58, Mon, 26 Nov 2012 08:11:12, Mon, 26 Nov 2012 09:15:38, Mon, 26 Nov 2012 11:47:22, Mon, 26 Nov 2012 14:10:08
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