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Too bad for Dell... Posted by Scott Paterson [Email]  (#13)  [Profile/Gallery]
(more from Scott Paterson) on Tue, 25 Jun 2002 19:06:36
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I really like Dell. In fact, I ordered one in December, a 1.7ghz system for under $600. I really like it, but they've treated my wife's business partner's dad like crap. He bought a $2000+ system from them.
-Scott
--------
Mr. Michael Dell,
President,
Dell Corporation
One Dell Way
Round Rock, Texas 78682
Reference TAG 7B5Z711
Dear Mr. Dell:
This is a complaint about the unsatisfactory service I am receiving from The Dell Company incident to the purchase of a new computer in February, 2002.
In May of 2002, the hard drive of my new computer failed along with all the inconveniences that such an event causes. Dell support concluded that a new hard drive was warranted and given that the computer was only four months old, assurred me that all the normal and special software programs I ordered would be included on the new hard drive. This was very important to me. I was assured that the computer would be just as it was when I bought it.The repair company from my area (BancTech), after one weeks time installed the new hard drive.
Surprisingly, the new hard drive was in effective and after entering only a few of the early set-up information, the Windows XP hung up.
Dell Tech Support said they would send another hard drive, only this time they sent a blank hard drive! A different tech came to my home and installed the blank drive and then used his own Windows XP installation disk to install Wimdows XP. Not only is the windows XP installation inferior, but none of the additional software was installed. For example, office small business, microsoft outlook, anti virius, Roxie CD, Music match 6.0 and on and on.
Although Dell installed all these software programs when replacing the first hard drive, I am now told that they will not do that again and that I must install all this software myself including the Windows XP. I do not believe it is my place to attempt to correct a problem with the computer that Dell has failed to correct after two attempts.; the first of which was a hard drive from the factory.
So here I am with a new computer purchased on line through Dell, paid for by American Express. and it has nothing in it that I originally paid for and no one at Dell can help me except to say that it is my responsibility to reinstall everything!
This is not the service I expected from Dell. Customer satisfaction is apparently not in the Dell lexicon. After three service calls to Dell Support and two visits by technicians to my home, the problems remain and I have been without what I purchased for nearly a month. My last call with a Mr. Stewart Rodriquez, #311797 at Dell Tech Support, proved very unsatisfactory. It was a take or leave it attitude that does not gender confidence in your company.
I am writing you as a measure of last resort to correct the situation and for Dell-not me- to correct a situation caused by a defective Dell product.
Sincerely,
Ronald J. Forst
Captain USN(Ret)
1507 Oyster Cove Drive
Grasonville, MD 21638
Ronald J Forst
Captain USN (Ret)
posted by 64.139.3...
_______________________________________ Saabnet.com Webmaster Saabs Owned: 1973 Saab Sonett III (Current) 1983 Saab 900 Turbo 1985 Saab 900 Sedan 1990 Saab 900 1992 Saab 900S 1999 Saab 9-3 Turbo 2005 Saab 9-2X Aero (RIP 95K/Accident-guy ran stop sign) 2005 Saab 9-2X Aero (Current) 2007 Saab 9-3 SportCombi 2010 Saab 9-3X Wagon Winner 1996 Saab Owners Convention Rally Novice Class Winner 1999 Saab Owners Convention Rally (All Classes) Also Founder of two non-profits: Poverty2Prosperity.org RunClubMenloPark.org
, Tue, 25 Jun 2002 19:06:36 <-- Viewing This Message
, Tue, 25 Jun 2002 21:37:09
, Wed, 26 Jun 2002 03:55:59, Wed, 26 Jun 2002 14:54:38, Wed, 26 Jun 2002 02:05:23, Tue, 25 Jun 2002 19:20:12
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