Sorry to hear about the problems with SAAB of Milford. I've had my share of problems with them too. Nice facility, but that's about it. Service guys are pretty good though.

They are owned by Zee Automotive which handles a bunch of dealerships. I got rear-ended over the summer, called Saab of Milford and they told me to use their "Saab Exclusive Auto-Body", which I did. Turns out when I picked up the car, mine was the only Saab out of about 40 cars there. They insisted there were others in the back being serviced. I asked one of the techs if I could check out their facility...sure enough, not one Saab in there.

Insurance adjuster from Allstate (the girl's that hit me insurance company), estimated the damage around $1700 or so...was REALLY low. They 'fixed' the car right to the exact penny of the insurance estimate. Turns out they did such a half assed job, the car had to be completely ripped apart and had another $3000+ in repairs done to it. Floor pan had to be replaced as Zee Collision just left it crinkled, trunk was out of alignment, car shook like crazy, needed a rear alignment...along with a list of other stuff.

Guess my point is, stay away from anything affiliated with Zee Automotive. Hate to go on and rant about it, but it was a really bunk experience.

I've been getting everything done at Saab of Westport these days, and could not rave about them more. Professional, honest, helpful and always a brand new loaner whether it's a 9-5, 9-2x or even the 9-3 Vert I got once. They always follow up within 2 days and granted there's some quirks just like any other dealer, they are at least willing to listen and let you point out the exact problem and do what they can to fix it. And first and foremost, they know Saabs up and down...more than I can say for some other dealers.

posted by 24.151.98...

• Rant (long), Annoyed, Wed, 19 Jan 2005 08:42:46
  • ConnTech in RI, Joel, Thu, 20 Jan 2005 13:39:17
  • Surprised WIGWAM helped you out!, Alan, Thu, 20 Jan 2005 06:16:36
    • Re: Surprised WIGWAM helped you out!, brian, Thu, 20 Jan 2005 07:01:05
  • Resolution!, NickR, Thu, 20 Jan 2005 04:29:45
    • Glad it was resolved..., elliott, Thu, 20 Jan 2005 10:03:47
    • And paying $75 for an oil change is OK to you?, Noel, Thu, 20 Jan 2005 07:29:38
      • Well $50 can be ok..., Nevin, Thu, 20 Jan 2005 12:45:32
    • Great to hear the outcome, give the Wigwam service...., TKC, Thu, 20 Jan 2005 06:04:11
      • $75 oil change, I wouldn't be thanking anyone. n/m, Ben S., Thu, 20 Jan 2005 06:40:03
        • Need to realize Wigwam didn't have to do anything. n/m, TKC, Thu, 20 Jan 2005 07:16:00
  • You stand in the wrong, Who's Annoyed ?, Wed, 19 Jan 2005 11:33:55
    • Do you work there?, NickR, Wed, 19 Jan 2005 11:38:02
      • Now I see where you're coming from !!!, PR, Wed, 19 Jan 2005 12:03:52
        • That's why I like SAAB in a SATURN dealer., Michel_Mtl, Wed, 19 Jan 2005 16:16:27
          • I agree, same great service here in Calgary, n/m, Henri L, Thu, 20 Jan 2005 06:59:16
          • and they service same day ;), Trev, Wed, 19 Jan 2005 18:12:42
  • I understand your frustration but......a lesson, Todd N, Wed, 19 Jan 2005 11:28:43
    • Thanks! I love the car, at least theres that!! n/m, NickR, Wed, 19 Jan 2005 11:34:37
  • Unfortunate but a lesson learned, because we are...., TKC, Wed, 19 Jan 2005 11:20:42
  • Re: Response to rant..., elliott, Wed, 19 Jan 2005 11:03:03
    • Re: Response to rant..., NickR, Wed, 19 Jan 2005 11:33:39
  • Re: Rant (long), jc, Wed, 19 Jan 2005 10:37:07
    • Not blaming second dealer at all.., NickR, Wed, 19 Jan 2005 10:42:22
      • Re: verbal contract is still a contract (hard to proof), t_mokes, Wed, 19 Jan 2005 11:34:18
  • Re: Rant (long), Draken, Wed, 19 Jan 2005 10:22:17
    • Most dealers are like this, Saab Hubby, Thu, 20 Jan 2005 07:01:01
    • Too bad such a great company and has such a bad ..., NickR, Wed, 19 Jan 2005 10:27:43
  • Re: Rant (long), cryptical, Wed, 19 Jan 2005 10:14:16 <-- Viewing This Message
    • Agreed, NickR, Wed, 19 Jan 2005 10:26:06

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