Well Anonymous,

I agree that you should be miffed at the dealership that sold you the car for not having these items ready, and moreso for not letting you know. So perhaps I would "escalate" the discussion there with the service manager/owner as to why. But you could have also called to confirm.

As to them paying for your trip money, I understand it is upsetting and would feel the same way, but remember (and I am not sure why you chose this dealership) that they did not force you to shop 300 miles from home (or did they?). Especially with a CPO, they may have been able to "transfer" it to Wigwam etc. So it was nice to ask, but clearly not necessary on there part to cover.

As for Wigwam... It is almost too much to assume anything. Did you setup the appt there, or did Milford? The reason I ask is that just because an appt was set, doesn't mean there was any discussion or agreement between Wigwam and Milford to service your car at the other's expense. For this I would contact Wigwam, indicate what was discussed with Milford, and either have them or you call the other to confirm the arrangement. It may be that they became "busy" and never called. Or even Milford stating take it somewhere else if this is too inconvenient and you assuming they would pick up the tab.

I had a similar situation with a shirt that I purchased with a recent suit. I was told by the manager that they would arrange everything at another store to pick up a new shirt pressed and ready (I needed it right away and was on my way to a wedding - not mine - but it wasn't in the bag when I left). I assumed the manager called (who indicated he would), showed up at the other store, and they looked at me like I had three heads when I arrived. (For the record - I only have one.. visible) A simple phone call, and maybe 10 minutes later, I was on my way (although the shirt I picked up hadn't been pressed).

Once again, just my 2 pennies. I know my shirt analogy isn't a car (although the shirt was pricy) and dealership, but similar on a smaller scale. Good luck in your conversations and with your car.

Sean

• Rant (long), Annoyed, Wed, 19 Jan 2005 08:42:46
  • ConnTech in RI, Joel, Thu, 20 Jan 2005 13:39:17
  • Surprised WIGWAM helped you out!, Alan, Thu, 20 Jan 2005 06:16:36
    • Re: Surprised WIGWAM helped you out!, brian, Thu, 20 Jan 2005 07:01:05
  • Resolution!, NickR, Thu, 20 Jan 2005 04:29:45
    • Glad it was resolved..., elliott, Thu, 20 Jan 2005 10:03:47
    • And paying $75 for an oil change is OK to you?, Noel, Thu, 20 Jan 2005 07:29:38
      • Well $50 can be ok..., Nevin, Thu, 20 Jan 2005 12:45:32
    • Great to hear the outcome, give the Wigwam service...., TKC, Thu, 20 Jan 2005 06:04:11
      • $75 oil change, I wouldn't be thanking anyone. n/m, Ben S., Thu, 20 Jan 2005 06:40:03
        • Need to realize Wigwam didn't have to do anything. n/m, TKC, Thu, 20 Jan 2005 07:16:00
  • You stand in the wrong, Who's Annoyed ?, Wed, 19 Jan 2005 11:33:55
    • Do you work there?, NickR, Wed, 19 Jan 2005 11:38:02
      • Now I see where you're coming from !!!, PR, Wed, 19 Jan 2005 12:03:52
        • That's why I like SAAB in a SATURN dealer., Michel_Mtl, Wed, 19 Jan 2005 16:16:27
          • I agree, same great service here in Calgary, n/m, Henri L, Thu, 20 Jan 2005 06:59:16
          • and they service same day ;), Trev, Wed, 19 Jan 2005 18:12:42
  • I understand your frustration but......a lesson, Todd N, Wed, 19 Jan 2005 11:28:43
    • Thanks! I love the car, at least theres that!! n/m, NickR, Wed, 19 Jan 2005 11:34:37
  • Unfortunate but a lesson learned, because we are...., TKC, Wed, 19 Jan 2005 11:20:42
  • Re: Response to rant..., elliott, Wed, 19 Jan 2005 11:03:03 <-- Viewing This Message
    • Re: Response to rant..., NickR, Wed, 19 Jan 2005 11:33:39
  • Re: Rant (long), jc, Wed, 19 Jan 2005 10:37:07
    • Not blaming second dealer at all.., NickR, Wed, 19 Jan 2005 10:42:22
      • Re: verbal contract is still a contract (hard to proof), t_mokes, Wed, 19 Jan 2005 11:34:18
  • Re: Rant (long), Draken, Wed, 19 Jan 2005 10:22:17
    • Most dealers are like this, Saab Hubby, Thu, 20 Jan 2005 07:01:01
    • Too bad such a great company and has such a bad ..., NickR, Wed, 19 Jan 2005 10:27:43
  • Re: Rant (long), cryptical, Wed, 19 Jan 2005 10:14:16
    • Agreed, NickR, Wed, 19 Jan 2005 10:26:06

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